Please read these Terms of Service ("Terms") carefully before using the Generator Labs website and services (the "Service") operated by Generator Labs, Inc. ("Company", "us", "we", or "our"). By accessing or using our Service, you ("Customer", "you", or "your") agree to be bound by these Terms.
1. Acceptance of Terms
By accessing or using our Service, you agree to be bound by these Terms. If you accept these Terms for an organization, you confirm you have authority to bind it. If you disagree with any part of these Terms, you may not access or use the Service.
2. Description of Service
Generator Labs provides infrastructure monitoring services, available through the portal and API. Current products are described at generatorlabs.com.
3. Account Registration
To use certain features of the Service, you must register for an account. You must be at least 18. When you register, you agree to:
- Provide accurate, current, and complete information
- Maintain and promptly update your account information
- Maintain the security and confidentiality of your account credentials
- Accept full responsibility for all activities that occur under your account
- Notify us immediately of any unauthorized access or security breach
4. Subscription Plans and Billing
4.1 Free Plans
Generator Labs offers free service tiers with limited features and usage quotas. Free plans are limited to one account per customer or organization. We reserve the right, in our sole discretion, to disable, suspend, or terminate inactive free accounts or accounts that violate these Terms. We may also disable, suspend, or terminate free accounts when result or notification emails we send to the account's registered address repeatedly bounce or are otherwise undeliverable, as this prevents us from reliably delivering the Service.
4.2 Paid Subscriptions
Subscription plans are billed in advance for the plan and billing period you choose, as shown on our pricing pages. Longer billing periods receive discounted rates. You agree to pay all fees associated with your selected plan. All fees and charges are stated and payable in United States Dollars (USD).
4.3 Payment Methods
We accept payment via:
- Credit card (processed securely through Stripe)
- PayPal
- Wire transfer (for Enterprise customers)
- Check (for Enterprise customers)
4.4 Usage-Based Plans
Usage-based plans and products are paid from a prepaid credit balance. Checks continue while your balance covers them. Credits are non-refundable.
4.5 Automatic Renewal
Subscriptions renew automatically at the then-current rate. We charge for the renewal up to 7 days before the billing period ends. To stop it, turn off auto-renew in the portal before then. Failure to renew will result in service expiration and loss of access to monitoring data according to our retention policies.
4.6 Price Changes
We may change our pricing at any time. Price changes will not affect existing subscriptions until their next renewal period. We will provide reasonable notice of price changes.
4.7 Taxes
All fees are exclusive of applicable taxes. You are responsible for any sales, use, value-added, GST, HST, or similar taxes arising from your purchase or use of the Service, excluding taxes based on our net income. Where we are required to collect such taxes, they will be added to your invoice.
5. Money-Back Guarantee
We offer a fifteen (15) day money-back guarantee for customers who are not satisfied with our Service. To qualify:
- You must contact our support team within 15 days of your initial payment
- Your account must be in good standing (not terminated for breach of Terms)
- The guarantee applies only to your first payment for a new subscription
- Renewals and additional purchases are not eligible
6. Refund Policy
Except as provided in the Money-Back Guarantee section above, all sales are final. Payments are non-refundable whether or not Customer uses the Service. You may cancel your subscription at any time, and you will retain access until the end of your current billing period, but no refund will be issued for unused time.
7. Acceptable Use
You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:
- Violate any applicable local, provincial, state, national, or international law or regulation
- Infringe upon or violate the intellectual property rights of others
- Transmit any malware, viruses, or malicious code
- Attempt to gain unauthorized access to our systems, networks, or data
- Interfere with or disrupt the proper functioning of the Service
- Use the Service to monitor systems, networks, or domains you do not own or have explicit permission to monitor
- Resell, redistribute, or provide access to the Service without written authorization
- Use the Service in any manner that could damage, disable, overburden, or impair our servers or networks
- Engage in any activities that harm the operations or reputation of the Company
Our Acceptable Use Policy is part of these Terms and sets out these rules in more detail.
8. Customer Conduct
We expect professional and respectful conduct from all customers. Harassing, abusive, threatening, or otherwise inappropriate communications with Company agents, employees, or representatives will result in immediate account termination without refund.
9. Intellectual Property
The Service and its original content, features, functionality, software, and user interfaces are and will remain the exclusive property of Generator Labs, Inc. and its licensors. The Service is protected by copyright, trademark, patent, trade secret, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of our Service without explicit written permission.
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable right to use the Service. You own the data you submit, and you let us use it only to provide the Service.
10. Data and Privacy
Your use of the Service is governed by our Privacy Policy. By using the Service, you consent to the collection, use, and disclosure of information as described in our Privacy Policy. You represent that any data you submit to the Service complies with applicable privacy laws and that you have all necessary rights and permissions. Where you connect third-party accounts to the Service (see Section 24), the data we access through them is handled as described in our Privacy Policy. Where we process personal data on your behalf, our Data Processing Addendum applies and is part of these Terms.
11. API Usage
If you use our API, you agree to:
- Comply with all API documentation, guidelines, and usage policies
- Respect rate limits and usage quotas specified for your plan
- Keep your API credentials secure and confidential
- Not use the API in ways that could damage, impair, or overload the Service
- Not attempt to reverse engineer, decompile, or extract source code from the API
We reserve the right to revoke API access at any time for violation of these terms or abuse of the service.
12. Service Availability and Modifications
We strive to provide reliable, uninterrupted service but do not guarantee 100% uptime. We reserve the right to:
- Perform scheduled maintenance with advance notice when possible
- Conduct emergency maintenance without notice
- Modify, suspend, or discontinue any feature or aspect of the Service with reasonable notice
- Update our monitoring sources, check frequencies, and service features
The Service is provided on an "as available" basis. Temporary service interruptions for maintenance or technical issues do not constitute a breach of these Terms.
For all paid plans, our Service Level Agreement applies.
13. Monitoring Data and Accuracy
We use commercially reasonable efforts to provide accurate monitoring data. However, we do not guarantee the accuracy, completeness, or timeliness of any monitoring results. You acknowledge that:
- Data ("Data Sources") is aggregated from multiple third-party data sources, such as blacklist data and security data feeds, which may contain errors or delays
- Network issues may affect our ability to check your monitored resources
- Results reflect the state at the time of checking
- You remain responsible for independently verifying critical information
14. Content and Defamation
The Company is not responsible for any defamatory, offensive, or illegal content that may be distributed through the Service, including monitoring alerts and notifications. The Company bears no liability for the accuracy or legality of Data Sources or other third-party information provided through the Service.
15. Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT ANY DEFECTS WILL BE CORRECTED.
16. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL GENERATOR LABS, INC., ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOST PROFITS, LOST DATA, BUSINESS INTERRUPTION, OR LOSS OF GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO GENERATOR LABS DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.
17. Indemnification
You agree to indemnify, defend, and hold harmless Generator Labs, Inc. and its officers, directors, employees, agents, suppliers, and licensors from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable legal fees) arising from or related to:
- Your violation of these Terms
- Your violation of any rights of another party
- Any content or data you submit to the Service
18. Termination
We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including without limitation if you breach these Terms. Grounds for immediate termination include but are not limited to:
- Violation of Acceptable Use policies
- Abusive or harassing conduct toward Company personnel
- Fraudulent activity or payment disputes
- Unauthorized access attempts
- Non-payment of fees
Upon termination, your right to use the Service will cease immediately. When your account closes, we delete your data within 30 days, and backup copies expire within a further 30 days, as set out in our Data Processing Addendum. You remain liable for any outstanding fees incurred before termination.
19. Changes to Terms
We reserve the right to modify these Terms at any time. We'll give at least 30 days' notice of material changes by email, and post the updated Terms on this page with a new "Effective Date" above. Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms.
20. Entire Agreement
These Terms, together with our Privacy Policy, Data Processing Addendum, Acceptable Use Policy, and, where it applies, Service Level Agreement, are the entire agreement between you and Generator Labs, Inc. regarding the Service, and supersede all prior communications, agreements, and understandings, written or oral. Any modifications to these Terms must be in writing and signed by both parties, except as provided in the "Changes to Terms" section above.
21. Severability
If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
22. Waiver
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights or provisions.
23. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms shall be brought exclusively in the courts located in Ontario, Canada, and you consent to personal jurisdiction in such courts.
24. Third-Party Services and Connected Accounts
The Service integrates with third-party platforms, including Google Sign-In, Microsoft Sign-In, Google Postmaster Tools, Microsoft SNDS, and notification channels such as Slack, Telegram, and webhooks. When you connect a third-party account to the Service, you represent and warrant that you own or are authorized to access that account and any associated domains or data, and you authorize Generator Labs to access it on your behalf solely to provide the Service.
Your use of any third-party integration is also subject to the separate terms and policies of that third party, and you are responsible for maintaining your own access and credentials with those providers. Generator Labs does not control third-party services and is not responsible for their availability, accuracy, or any changes they make, and a third party may modify or revoke access at any time.
You may disconnect any integration at any time from within the Service; doing so may disable features that depend on it. For details on how data obtained through connected Google accounts is handled, see Section 14 of our Privacy Policy.
25. Assignment
You may not assign or transfer these Terms, or any rights or obligations under them, without our prior written consent, and any attempted assignment in violation of this section is void. We may assign or transfer these Terms, in whole or in part, without restriction, including in connection with a merger, acquisition, reorganization, or sale of assets. These Terms bind and benefit the parties and their permitted successors and assigns.
26. Force Majeure
We will not be liable for any failure or delay in performing our obligations to the extent caused by events beyond our reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, governmental action, power or network failures, denial-of-service attacks, or the failure of third-party providers, telecommunications, or internet infrastructure.
27. Notices
We may provide notices to you by email to the address associated with your account, by posting within the Service, or by posting on our website; you are responsible for keeping your contact information current. Legal notices to us must be sent to legal@generatorlabs.com. Notices are deemed received when sent, for email, or when posted, for in-Service or website notices.
28. Dispute Resolution
Before filing any claim, you agree to first contact us at legal@generatorlabs.com and attempt to resolve the dispute informally. If we cannot resolve the dispute within thirty (30) days, either party may pursue the remedies available under Section 23 (Governing Law and Jurisdiction).
29. Contact Information
If you have any questions about these Terms of Service, please contact us:
- Email: legal@generatorlabs.com
- Website: Contact Form